Privacy Policy

Effective date: May 21, 2026 · Veluna Fashion LLC

1. Who we are (data controller)

Veluna Fashion LLC
350 Fifth Avenue, Suite 4820, New York, NY 10118, USA
Email: privacy@velunafashion.com · Phone: +1 (212) 555-0147

2. Scope

This policy applies to personal information collected through our website, customer service channels, and order processing related to women's apparel sales. It does not apply to third-party websites linked from our pages.

3. Information we collect

3.1 Information you provide

• Identity and contact: name, email, phone, billing and shipping address
• Order details: products, sizes, quantities, payment method selection
• Communications: messages sent via contact form, email, or phone
• Marketing preferences: if you opt in to newsletters

3.2 Information collected automatically

• Device and browser type, IP address, general location (country/region)
• Pages viewed, referring URL, date and time of visit
• Shopping bag data stored locally on your device
• Cookie identifiers if you consent to non-essential cookies

3.3 Information we do not collect

We do not knowingly collect government ID numbers, health records, or precise geolocation for marketing without consent. We do not knowingly sell personal information.

4. How we use information

• Process, fulfill, and deliver orders
• Provide customer service and respond to inquiries
• Send transactional messages (order status, shipping updates)
• Send marketing communications only with your consent
• Detect fraud and secure our website
• Comply with tax, accounting, and legal obligations
• Improve site performance and catalog presentation (aggregated analytics)

Legal bases (EEA/UK): contract performance, legitimate interests (security, service improvement), consent (marketing/non-essential cookies), and legal obligation.

5. How we share information

We share data only with service providers who assist our operations under contractual confidentiality obligations, including:

• Payment processors (when payment gateway is active)
• Shipping carriers and fulfillment warehouses
• Email and customer support tools
• Hosting and security providers
• Analytics providers (if you accept cookies)

We may disclose information if required by law, court order, or to protect rights and safety. We do not share data with unrelated third parties for their own marketing.

6. International transfers

We are based in the United States. If you access the site from other countries, your information may be processed in the US or other locations where our providers operate, with appropriate safeguards where required by law.

7. Retention

• Order and invoice records: up to 7 years for tax and accounting
• Customer service records: typically 3 years
• Marketing lists: until you unsubscribe or request deletion
• Analytics logs: per provider settings, generally 12–26 months

8. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may withdraw marketing consent at any time.

Submit requests to privacy@velunafashion.com. We respond within the timeframe required by applicable law (typically 30–45 days).

9. California privacy rights (CCPA/CPRA)

California residents may request: (a) categories of personal information collected; (b) deletion; (c) correction; (d) information about disclosures. We do not sell or share personal information for cross-context behavioral advertising as defined under California law. We do not discriminate against consumers for exercising privacy rights.

10. Children's privacy

Our site is directed to adults purchasing women's apparel. We do not knowingly collect information from children under 16. Contact us to delete such data if discovered.

11. Security

We use administrative, technical, and physical safeguards appropriate to the data we hold. No online transmission is 100% secure; please use strong passwords on your accounts elsewhere.

12. Changes

We may update this policy by posting a new effective date. Material changes will be highlighted on this page.

13. Cookies

See the dedicated Cookie Policy for types of cookies, consent, and management.

14. Contact

privacy@velunafashion.com · +1 (212) 555-0147 · Veluna Fashion LLC, 350 Fifth Avenue, Suite 4820, New York, NY 10118, USA